Refund Policy

At Pawveda Luxe Care, customer satisfaction and pet safety are our top priorities. We carefully inspect and pack every order before dispatch.

1. No Returns on Consumables

Due to hygiene and safety reasons, food, treats, supplements, and pet care products are non-returnable and non-refundable once delivered, unless the product is damaged or incorrect.

2. Damaged or Wrong Product

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery with:

Order ID
Clear photos or video of the product and packaging

Once verified, we will offer a replacement or refund, as applicable.

3. Toys & Accessories

Unused and unopened toys or accessories may be eligible for a return within 7 days of delivery, subject to inspection and approval.

4. Refund Process

Approved refunds will be processed within 7–10 business days
Refunds will be credited to the original payment method

5. Cancellation Policy

Orders can be cancelled before dispatch only. Once shipped, cancellations are not accepted.

6. Contact Us

For any refund or return-related queries, reach out to us at:
📧 support@pawvedaluxecare.com
📞 Customer Support: +91 7840030227